Diletta Calussi

Senior Data Engineer in User Experience & Touchpoint Design, supporting Customer Experience (CX) technologies—customer journeys, experience measurement, and UX research automation at one of Europe’s largest IT cooperatives.

• • Design, operate, and test near-real-time data pipelines for customer interaction data across heterogeneous sources
• • Own Azure/Databricks infrastructure and data modeling for analytics and ML consumers, including Unity Catalog governance where needed
• • Support ML engineering and technical onboarding of data sources for teams improving customer experience continuously
• • Improvement of CI/CD, DevOps, MLOps, and Infrastructure as Code

Company website: datev.de

• Azure
• Databricks
• PySpark
• Python
• DLT
• Terraform
• Data Modeling
• Unity Catalog
• Git

Self-employed indie publishing alongside engineering—end-to-end ownership from niche research and market analysis through design, content, launch, marketing, and operations.

• • Niche research, market analysis, and positioning for low- and high-content book products
• • Cover and layout design; content writing, AI-assisted generation, and editorial review
• • Marketing and paid acquisition on Amazon and Meta, plus audience automation with ManyChat
• • Project management across the full lifecycle—resources, vendors, deliveries, and Amazon KDP publishing
• • Design and build personal portfolio and web presence with Astro, TypeScript, Tailwind CSS, and Vercel

• Amazon KDP
• Helium10
• Canva
• InDesign
• Amazon Ads
• Meta Ads
• ManyChat
• AI
• MS Office
• TypeScript
• Astro
• Tailwind CSS
• Vercel
• Git

Volkswagen Group software across embedded and cloud NLU for Digital Assistants through data engineering and analytics for charging and customer feedback.

• › Software & Data Engineer — Charging Feedback

  Mar 2022 – Mar 2026

• › CAYA Core Team Member — CARIAD internal LGBTIQ* community · #codeasyouare

  Jan 2022 – Apr 2026

• › Software Engineer (NLU) — Digital assistants

  Jan 2020 – Mar 2022

• • Improved charging Point of Interest data for 78,000+ locations worldwide through validation and enrichment pipelines
• • Reduced cloud costs by migrating data-processing components to Kubernetes
• • Increased reliability with automated validation, ground-truth datasets, and CI/CD quality checks
• • Delivered AI and Large Language Model MVPs for decision support, summarization, and process optimization
• • Built Natural Language Understanding models for digital assistants serving millions of vehicles, as well as toolchains to train and test them

Company website: cariad.technology

• Azure
• AWS
• Python
• Java
• PySpark
• Databricks
• Kubernetes
• Terraform
• LLMs
• PyTorch
• Git
• Jira
• Jenkins

Software engineering role in Volkswagen Group in-car software, focused on conversational interfaces and Natural Language Understanding.

• • Prepared, cleaned, and labeled Italian language data for conversational AI and Natural Language Understanding use cases
• • Implemented and evaluated machine learning prototypes for pre-development and feasibility assessment

• Python
• PyTorch
• Java
• OpenNLP
• Git
• Jira

Working student in test automation for translation-management software and CAT tool integrations, following a Behaviour Driven Development (BDD) test strategy.

• • Developed automated UI and integration tests for CAT tools (Memsource, XTM) in a BDD workflow using Selenium, Java, Cucumber/Gherkin, MySQL, and Jenkins

• BDD
• CAT Tools
• XTM
• Memsource
• Selenium
• Gherkin
• Cucumber
• Java
• Jenkins
• Git
• Jira
• SQL

Freelance translation, copywriting, and computational linguistics while completing a second degree in applied computer science—technical, marketing, and software content for direct clients and agencies.

• • Balanced client work alongside applied computer science studies and working-student roles
• • Translated and copywrote technical, marketing, and software content for diverse direct clients and agencies
• • Machine translation post-editing and proofreading across varied subject areas
• • Text processing and preparation for interoperability across CAT and TMS tools

• Copywriting
• memoQ
• XTM
• Memsource
• Trados
• XML
• JSON
• Python
• NLTK

Technical language role focused on corporate translation, machine translation workflows, terminology, and process improvement.

• • Translated and reviewed technical content for corporate clients
• • Applied machine translation to improve translation workflows, consistency, and delivery efficiency
• • Built a foundation in structured language, terminology management, and quality-oriented information work

• memoQ
• XTM
• Memsource
• Trados
• ProMT
• SDL Passolo
• XML
• JSON